Why Didn’t You Remind Me?

One of the things that continues to baffle me is why patients think we should remind them that they are due to get their medication(s) refilled. Does the gas station call you to tell you to refill your gas tank? Does your grocery store remind you to get more food for your refrigerator? The answer to both is no. So why some patients place the responsibility to know when to refill your medication on the pharmacy is completely beyond me.

At least once a week I have someone say to me, “I’ve been out of my medication for three days. Why didn’t you guys call me?”. Seriously, if you are relying on the pharmacy to remind you to pick up medication that is most likely life sustaining you are in for a rough ride. There are a litany of things I would love to say to the patients at that point, but since I have to answer to “the man” at the end of the day I apologize to the patient and tell them to give me a few minutes so that I can fill their medication they so dearly need now.

Several innovations have been created so as to help mitigate this problem. Automated refills. Phone call reminders both automated and personal that a medication is due to be filled and/or that it is ready and to come pick it up. E-mail reminders. There’s also an app with an alert function. If we could send carrier pigeons we would. Yet despite all that, we will still get people coming in wondering why we didn’t call them to fill their medication.

 

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