A Screw Up on Your Part Does Not Constitute an Emergency on Mine

My Shop and Drafting teacher had a similar sign hung up in his room and the sign was spot on. Gather round kids it’s story time again. This one happened less than…..5 hours ago. Please also bear in mind I’m only hearing most of this as I was in the corner of the pharmacy putting together a compound for another patient.

A woman comes to the drive thru and talks to the pharmacist who also happens to be the RX manager. Says that we shorted her some of her sons antibiotic. Being the good  pharmacist that he is tells the woman to bring the bottle in so we can check it out. There was the remote possibility that we may have only given her one bottle and forgot to fill the balance when it came in……that wasn’t the case.

Said woman comes back some time later and it is clear that we didn’t short anything. The stock bottle matches what should have been dispensed. My pharmacist asks how she was dosing just to make sure it was being given properly. Patient’s mother confirmed that it was. To be quit honest it was clear from looking at the bottle that is was spilled based on all the residue that was inside and outside the bottle. However, since we have corporate masters to answers to we can’t point that out, but did ask if any was spilt. Again the answer was no, so we offer to call the insurance to get an override.

That call would not be made while this woman was there. I’m not sure at what point she became short with my pharmacy manager but needless to say the interaction did not end on a positive note. A call to the insurance was still made, but to no avail since the medication would be eligible for refill again the next day. The moral of the story here is that if you do mess something up ask for help to fix the issue. Blaming others for your mistakes doesn’t fix shit and only makes you look like a bigger jerk.

We understand that things happen and have several procedures in place to help solve the issue. However, trying to place the blame on us is not how to solve your issue. I made the mistake of emerging from my work station to see if someone else needed help while the exchange between my pharmacy manager and this woman took place. The second she saw me standing there she tried to blame me for not mixing the antibiotic correctly. There are instructions on how to mix it on both the stock bottle and our information leaflets. My error rate on mixing antibiotics is zero and will continue to be so. Throwing the two guys most likely to help you under the bus is not what you want to do.

Do You Have Any Water?

Upon waking today I quickly checked the news like I normally do and the main headline is that the town the pharmacy I work is in had its main water line rupture interrupting service for 6600 customers. As of the moment the water company is still pumping water out of the breach hole in order to assess the damage. There is no repair timeline yet. The first thing I thought of when I saw the headline this morning was the Robin Williams bit about water from his Broadway special.

I also speculated with my coworkers as if this was the beginning of the end. It’s not, but close enough for the people of the area. As the day wore on I realized just how much the main line breaking affected the surrounding areas. My lunch plans got re-planed, but more so impacting our ability to function as a pharmacy. The amount of doctors offices and other medical facilities closed made it a quiet day. Between not being able to communicate with a large chunk of the offices and patients not really wanting to leave because of the heat and lack of water it turned into a weekend shift.

Once the water is back on full tilt I’m sure well get it, but only time will tell. This incident only goes to show how fragile our infrastructure truly is. The pipe that burst was from the late 1800’s. The water company did state they have and aggressive infrastructure repair budget and plan but based on the pipes that have broke during the summer time in the last five years I think they need to rethink their strategies.

Can You Just Fill Whatevers Due

I’m fairly certain I’ve covered this before, but lately this request has been on the rise again. Seriously people, act like the Adults you go around pretending to be. Relying on the pharmacy personnel and/or their computer system to know when YOUR medication is due is complete and utter bullshit.

What’s worse is that a lot of patients only know they are a specific number of medications and that’s it. Let me break it down for you people. We are there to educate you on your medication and make sure that everything jives in terms of what your are taking. That truly is the watered down version of it. However, between your doctor and us once you leave that day you have had several opportunities to ask questions and will have been informed about said medications(s).

If after that point you can’t remember what does what and when its due that’s on you. We have way to many other things to worry of which involves educating the next patient who is going to ignore/forget about everything we just tried to convey to them.

She Said Yes

My fiancée said yes many moons ago, but every once in a while I have to remind her that she did. Ladies, remember when you are irritated or dumb founded by your other half that you said yes. We did give you an out and it’s long past it. Seriously though, we mean well just give us an extra second.

On the other side of this coin is the man who asked you to marry him. Believe on more than one occasion and sometimes daily we ask ourselves, “Did I really ask her?” Rest assured it passes as quickly as a muscle cramp does. We love you as much as the day we asked if not more.

For those of you in a same sex relationship or gender neutral one I think you can find the same sentiments apply to your relationship.

Is Your Refrigerator Running?

Well mines not, come home from a shift in the pharmacy and open the fridge in search of sustenance. Before even addressing the desire for food I noticed there was a moisture build up on the rubber seals around the doors. I also remembered the manufacturer put a reminder sticker on the door to deactivate the energy saver mode.  Much to my chagrin I did as the manufacturer suggests.

So I get punished for following directions. Within ten seconds of turning it off the whole dam fridge conks out. Checked the breaker, the power cable, and the outlet….nothing.  Call LG and after checking with them everything I did I get referred to call one of their approved technicians tomorrow.

Now I did do some investigating online and the problem is most likely a blown fuse. The only problem is LG solders their fuses into place. On my list of skills soldering did not have a lot of XP assigned to it. I try to be a jack of all trades, but I’m not capable of everything. The struggle is real people.

Holy Pothole…..

One of the biggest pains in the ass I deal with on a daily basis is dodging the potholes that happen on the roadways. I get that wear on tear on the road is unavoidable especially with road salt and the plows during the winter. Fact of life when living in the northeast.

However, when the warm weather hits I expect patching to begin and repaving to begin shortly thereafter. It normally does without issue. I also expect it to be wrapped up by mid-July. Again it normally is. Normally throughout August I will see the street crews going back to fix patches that were compromised by rain or were just a band aid until they could come back and do a larger repaving of the area.

What doesn’t make sense is when what is clearly a road area that needs some TLC hasn’t received even an inspection and when inquired as to why is told they are behind and won’t be able to get to it until November. Really?!?! Once we hit mid-October there is a reasonable chance that snow will be on the ground again and the potholes will be a non-issue cause they are filled back in with snow. If I sucked that much at my job I would be shit canned.

I may not have a full grasping of how patching and paving work should be done, but to me the patching part should be completed in a quick and timely manner.

Interrupted Service

I apologize for the infrequences lately of my BLOG, but life happens. If you have figured it out by now I am in the process of putting together my wedding. Although most things are arranged and falling into to place nicely there is still lots to get done and finalized.

My fiancée and myself are also looking for our first home. Although we are just starting out in this process it is taking up more of our time as well. Let’s see…what else.

Although my company has already started the process of  preparing for the pending flu season mid July, August is when we begin the actual push into the vaccination season. We are also transitioning through a rebranding process of sorts.

Other miscellenaous things have been poping up as well so that will throw a wrench into the works. However, long work days in general tend to put a damper on me firing up the writing centers of my brain and getting something on here. Occasionally you can notice from my ranting’s when my brain isn’t firing on all cylinders. I was also feeling uninspired as of late, but I have some fresh ideas written down and as we head into flu season that will change as well.