In a retail pharmacy there are no real emergencies in terms of patient prescriptions. We do try our best to fill your prescription(s) as quickly and safely as possible. We are always going to err on the side of safety over speed because what we do effects your health.
The corporate powers that be would like us to have a turn around time of 15 minutes on three or less prescriptions. The clock starts from initial scan entry and ends at pharmacist verification. It is achievable, but a lot of factors have to line up all at once. Lately, though, patients have been not accepting of that 15 minute time window. I know part of it is a lack of understanding, but God damn people I’m sure you wouldn’t want a surgeon rushing through a heart valve replacement. The pharmacy is in the same boat considering we are giving you something that you will most likely ingest in order to become more healthy or maintain your health.
There has been a time or two in the past where I had to remind people this wasn’t (insert fast food restaurant here). I haven’t reached that point yet and that’s because I haven’t heard the “can’t you just throw the pills in a bottle and slap a label on it yet”. I’m normally good for one of these per quarter.
I will acknowledge we get prescriptions from emergency rooms, but again it does not constitute an emergency situation. The ER docs and nurses have stabilized, diagnosed, and treated you to the point where you can leave the ER. I can sympathize the want to quickly fill the prescription and get home to rest, but don’t think for one second acting likes its life or death if we don’t fill the med quickly is ok. I have and will ask you if you need me to call for medical help if your behavior is as such.
If you as the patient are experiencing a true medical emergency we should be the last place you turn to for help. They have these things called hospitals with an entire department dedicated to such care. It’s called the emergency room for a reason. There are also these things called ambulances that will transport you there. I will also point out that for something that may not be life threatening, but can’t wait to see you regular doctor there are urgent care centers popping up all over the place.