Compliments

Ladies. Gather round and grab a knee. When someone of the male gender pays you a compliment please just accept it. For the love of red velvet cake stop arguing the compliment with us. If it is coming from your significant other it is even  more significantly frustrating. I know that there is a small percentage of my gender that may be disingenuous at times and I apologize for those assholes, but for the majority of us mean what we say. Please accept the compliment I promise we mean it.

On behalf of my fellow knuckle draggers everywhere,  I beg of you, take the compliment just so we can maintain our sanity. You confuse us enough the way it is.

Ladies, you are beautiful, radiant, pretty, awesome, smart, sexy, wonderful, etc…and yes that top does look nice on you. Even when you feel like a hot mess we are more than capable of seeing the woman we have come to know and love even if you hate yourself at the moment.

Clearly I am not words smith, but hopefully my point gets across.

Thanksgiving

I’m not going to go into a long diatribe here about the origin of the Holiday and what it means. Let’s keep it simple. Thank you……….Thank you to the military members serving both near and far. Thank you to the emergency service and other medical services personnel that will be working tomorrow. (I know someone is gonna try and deep fry a turkey.) Thank you to the people I work with for helping me maintain my sanity during the daily grind. Thank you to the people who are being required to work in the many retail outlets. I know it sucks and its not fair, but take some solace in the fact that someone appreciates your hard work even though your corporate masters do not. Thank you to family and friends for being the people you are and being part of my life.

Insurance Cards Part II

Going to start this post off with a shout out to my man Bobby D for heeding my advice from the previous Insurance post about having the ID card. You sir earned yourself a bro five.

Lets get down to business. Insurance cards can be a pain in the ass in general. I have been working for over a decade in a retail community pharmacy and still have not figured out all the little nurasaunces that come with the ID cards. The main problem comes from the lack of consistency. Not all Pharmacy Benefits managers clearly label all parts needed in order to process a claim to the insurance, and some just don’t provide a card at all. In the instance where the card isn’t separate it shouldn’t be the equivalent of the trying to crack a coded message from high command because we don’t have the enigma machine to decode it.

Here’s what really grinds my gears. There are over 50……that’s right five….zero….federal, state, and local agencies and other organizations that govern the comings and goings of pharmacies. Not a single one applies to the information placed on insurance cards. In a perfect universe the pharmacy benefits card would be separate from any other medical benefits information, have all parts clearly labeled, and honestly a barcode that could be scanned. Most pharmacies are equipped with scanners attached to all work station terminals that are multi functional so lets get it standardized.

The Michael Brown Decision

I’m sure many of you much like myself have been watching closely the aftermath of the grand jury decision from the Michael Brown incident. What is going on is not how you effect change in our society. I understand that some individuals may not agree with the decision made and that is your right, but this is not how you express that opinion. Our justice system has spoken. I will always support a persons right to question and protest the decisions made by our justice system, but there is a right and wrong way to do it. This is the wrong way.

Destruction of property and trying to fight the police is not how to win change. I hear people complain about how we live in a police state. This is why. I call for a cease of the insanity and plead for people to use common sense.

Every now and then I think I have seen everything and then this happens. (This is why we can’t have nice things!) Nothing really surprises me anymore which saddens me as I lose my faith in humanity yet again.

Insurance Cards

These is going to be a two part rant so check back tomorrow for part 2.

Insurance cards should be kept on your person at all times. Treat it like you would your photo ID. Which is another thing in and of itself. It astounds me how many people walk into the pharmacy as brand new patients and look at me like I have three heads when I ask for their insurance cards. “I didn’t bring it with me.” Is a bullshit excuse. Bet you remembered to bring your cellphone.

This is one of the instances where the patient needs to take some personal responsibility. Much like a police officer is going to pay little credence for you not having your drivers license I’m of the same mind. You want to drive, have your ID on you. You want prescription filed, have your ID on you.

Some pharmacies do have database search tools, but it is a limited function tool. Until all the insurances willingly give open access to their databases the search tool will not be fully actualized. Even then its up to them to keep it updated and that’s a infrequent issue.

Really?

So today one of my co-workers fielded a call that went something like this.

Snowed In Patient: How my name is John Doe. I’m stuck here in Buffalo and need my prescription transferred to a local pharmacy.

Terrific Tech: Not a problem let me find the store in your area.

Finds there are 3 of our companies store in the area.

The patient then begins to explain where they are located. The problem here is we are not located anywhere near buffalo and I am the only person that has ever stepped foot inside the city, but it has been about 15 years so I have no idea.

SIP: So you can’t tell me which is the closet one?

TT: No.

SIP: Do you know if they offer free delivery?

TT: No, we don’t have that information.

A few more words were exchanged and the call ended.

We moved on with our day, but lets focus on two things. Asking us how close they are to a city we are no where near or have ever been to is ridiculous. You might as well as where the Lost City of Atlantis is. (Best theory thus far is a few hundred miles off the coast of Portugal.)

Secondly what makes you think that even if they had someone there at the store that anyone is crazy enough to make a delivery run in the MIDDLE OF A GOD DAMN SNOW STORM! Even if said person was willing to the cops would turn them around quicker than shit.

Write It Down

If your memory isn’t all the great much like mine isn’t I suggest writing things down. Ever since graduating high school I have kept at least a small note pad on me to write down anything important I would need to keep track of or just remind myself about. If it is something really important ill also put a reminder post it on the steering wheel of my truck.

With smartphones having multiple applications to help with this it has made organizing information easier, but there are still certain instances where I find paper and pencil superior.

I also write things down to cover my own ass. Something I learned from my father from his years as a construction foreman. If something is very important, high risk, doesn’t seem quit right, or there’s a history of miscommunications write it down. Worst case scenario you have stacks of notebooks with reference notes. On more than one occasion I have been able to save myself some major headaches and kept my feet out of the fire as well simply because I wrote down information.